Although we’re sure that you will be delighted with your purchase, we appreciate that sometimes accidents happen. We aim to make this process as easy as possible for you! Please note these terms do not affect your statutory rights.
Faulty Or Damaged Goods
We pride ourselves on the quality of our products, so if you receive a print from us which is faulty or damaged we will replace it free of charge and without delay.
If an item arrives and the packaging or the item itself is clearly and significantly damaged, please take a photo showing the damage, refuse to accept the delivery and contact us immediately.
If you notice that an item is damaged after it has been delivered to you, please contact us within 3 days of receipt of your print at admin@victorandtheocean.com and our team will be happy to assist. If we require you to return the product to us, we will pay the cost of the return.
All prints should exactly match the products portrayed on our website. If you are not satisfied with your print due to any misrepresentation of appearance, please contact us at admin@victorandtheocean.com so we can investigate further and arrange a reprint for you as a matter of priority. Free of charge of course!
Cancellations And Changes
As we manufacture to order, unfortunately we’re unable to cancel or make changes (including print selection and size) once your order has been placed. Up and until your order has been dispatched, we can update your email and shipping address if required. As we endeavour to send orders as quickly as possible, requests for address changes need to be made as soon as you can.
Change Of Mind
We print to order for all purchases, so unfortunately we are unable to offer a refund or exchange for change of mind or incorrect size choice.
We recommend taking your time to select the perfect print for your space – or feel free to ask us for advice if you would like a second opinion! Similarly, please ensure you measure up carefully. A great trick is to cut a sheet of paper to the exact size of print that you’re considering and blue-tack it to the wall. This will give you a really good sense of how the print will look in your space.
